Terms and Conditions (T & C)

This website is owned and operated by AUREO CLINIC PUERTO PORTALS, S.L. with CIF B16591956 hereinafter referred to as Aureo Clinic for simplicity.

Aureo Clinic

Puerto Punta Portals, Edificio D4, Planta 1, 07181 Portals Nous, Calvià.

Aureo Clinic is a fully incorporated, VAT registered company from Spain and supports a range of medical, dental and cosmetological products and services. We accept payments only to accounts in the name of Aureo Clinic (Paypal and Santander).

Some of the most relevant conditions are transcribed below:

Electronic Commerce (E-Commerce).

Through our website, we exclusively supply our “gift cards”, which will serve as a means of payment for any of the treatments we offer at the clinic. In any instance, placing an order in which we are the supplier and you are the buyer implies that a legal contract is entered into which is covered by the terms and conditions described on this page. Some websites work through a third party who accepts your payment, but Aureo Clinic executes the order. In these cases it is established that this is the situation at the time of purchase and the third party accepts payment, takes over various legal obligations and issues an invoice. They will then become our customers by agreeing to fulfil the order for them.

Our websites.

The content, graphics, design and photos are the property of Aureo Clinic and the result of many investments made by the company and its employees. Exceptions to this may be cases where we license the use of technology, photos or text. We will fight vigorously to protect the ownership of our content. Before using our content, consider how often we review our competitors’ sites and materials. Our legal response will not be long in coming. We try to keep our content as up to date and accurate as possible, however due to the human condition and the fact that information can change faster than it could be updated, it must be accepted that we cannot guarantee the complete accuracy of our published content. We have a common sense policy of asking you to contact us if you see something that you believe to be incorrect or incomplete.

Return, refund, cancellation and minimum age policy.

Our fair and reasonable refund policy.

We aim to keep published information about our services and products clear and accurate, and we aim to deliver on the promises we make in our sales literature. If you as the buyer have carefully considered your purchase, you should receive what you envisage within the agreed period. At this point most buyers have achieved their objectives and started a happy and productive use of their purchase. However, there is occasionally an exception. These exceptions fall into two categories, defective or damaged products and unwanted products.

Defective or damaged products.

We try to ensure that all our goods arrive in good condition. Our products are shipped with a type of registered mail or courier service. When you sign for the receipt of a parcel please confirm with the delivery person what you are signing for. If you sign to say that the goods have been received in apparent good condition, we would not expect the package to be signed for if it appears to be crushed, visibly broken or damp, for example. In this case we ask that you do not sign for the product so that the courier services will then resend the product and we will arrange for a replacement. If a part of your order is defective, damaged or not what you ordered, we will replace it free of charge, or repair it free of charge or offer you a full refund depending on the nature of the problem and the product. We will discuss the available options with you. We ask that you inform us within 30 calendar days of receipt if such an exchange is necessary, although we accept that it will take a reasonable time for us to receive the goods back. We are always happy to discuss an amicable solution to such problems. For items that are not faulty or damaged, but simply ‘unwanted’, please read below. This does not affect your legal rights.

Unwanted products.

If for any reason you change your mind about an item you have ordered please inform us as soon as possible. Our interpretation of the law states that if you make an online purchase with us, and later change your mind you can actually return it. This Regulation states that from the next working day after you receive the goods you have 7 working days to inform us if you have changed your mind and wish to return them. Naturally, it is accepted that after informing us it will take a reasonable amount of time for the goods to reach us. As a gesture of goodwill to our customers and patients we extend this refund offer for 30 calendar days from the date of receipt and are happy to talk to anyone wishing to return goods outside that time period as well. In all cases the following rules apply:

1. The goods must be returned to us, at our clinic in Palma de Mallorca at your own expense.

2. We accept that there will be a slight delay from the time you advise us of your intention to return the goods until actual receipt of the goods.

3. We expect the items to be returned in good and unused condition, with the packaging and all components. In particular, this means that you will return the goods in a condition that would allow Aureo Clinic to resell them as new. You will then be refunded the amount paid for that product, excluding fair and reasonable shipping and handling charges. These conditions and our goodwill gesture to extend the return period for unwanted goods to 30 days does not affect your Legal Rights. Alternatively, if you are not satisfied within 30 days of placing your order, you can return it for the price you paid, minus shipping charges. You do not have to give any reason for the return, but the products should be in their original condition. In the case of a defective product, we can exchange it or offer a refund.


In order to use the Services, minors must obtain prior permission from their parents, guardians or legal representatives, who shall be held responsible for all acts carried out by the minors in their care. Full responsibility for determining the specific content and Services accessed by minors lies with the adults in whose care they are placed. As the Internet makes it possible to access content that may not be appropriate for minors, Users are informed that there are mechanisms, in particular filtering and blocking software, which make it possible to limit the content available and, although they are not infallible, they are particularly useful for controlling and restricting the material that minors can access.

Privacy Statement covering the use of customer data.

Aureo Clinic informs the user that the processing of all personal data has been developed taking into account the provisions of Law 15/1999 of 13 December on the Protection of Personal Data and its Development Regulation, approved by Royal Decree 1720/2007 of 21 December and Recommendations No. 2/2001 of 17 May, and 1/1999 of 23 February issued by the European Group of Article 29 in accordance with Directive 95/46/EC of the European Parliament and Council of 24 October. At Aureo Clinic we like to keep things clear and transparent. We therefore confirm that we do not store credit card details or share customer data with third parties, nor do we store financial information once payment has been processed. For the purposes of this policy outline, ‘personal information’ means personally identifiable information, such as your name, postal address and email address.

Your consent to this Privacy Policy.

By using one of our websites, you signify your agreement to the terms of our current Privacy Policy, as posted here. If you do not agree with any of the terms of the policy, please do not provide any Personal Information on this site, which may include the use of cookies in your browser in which case you would opt out of the use of cookies in your browser.

Collection of personal information through session cookies.

Cookies are small files deposited in your web browser by many websites to enable easier use of those websites. They may save preferences such as your language choices, whether you have added products to a shopping cart or perhaps whether you have ticked a consent box. We make no effort to retain information about you through the use of cookies either placed by our websites or placed by third parties. If you choose not to provide personal information on this site, you may not be able to do certain things, such as access particular areas of the site, make a purchase, request information, or send us an e-mail.

Collection of personal information by e-mail.

If you send us an email, we will have your name and email address and perhaps other details, such as your address or telephone number. We will store emails on our secure servers and our email programs for use in communicating with you, for quality control communication and training purposes. Your personal data will not be transferred to any database and will not be shared with third parties.

Collection of personal information when making a purchase.

If you make a purchase from us, we collect various pieces of personal data in order to process the purchase, deliver the product to you and communicate information regarding warranties. Personal information is included on invoices that are stored electronically and a copy is printed for accounting purposes. The minimum data requirements are shared with the auditors for accounting purposes. Aureo Clinic will only use accountants who have signed confidentiality agreements and apply secure handling and privacy protection policies. Personal information is included in the delivery details of your purchase, which may be passed on to a third party, such as a courier company for delivery of the product. They need to know your name and delivery address, but they will not have any other details, not even the contents of the packages unless it is for export and is necessary for any kind of customs declaration, but it will only be used for that purpose. Personal information will be confirmed with you via email or telephone when we receive notification of your payment or draft. We will store relevant emails securely and this data will not be shared with third parties.

How do we use your information?

When you provide personal information on this website, it will be used for the purpose for which it was collected. It may also be used by RDO Medical S.L. to communicate with you regarding other products, special offers, or services that may actually be of interest to you. At any time you may opt out of further contact by contacting us.

Methods of payment to Aureo Clinic.

We aim to be as flexible as possible in relation to payment methods to make your purchase as simple as possible. We always try to fulfil all purchases of all published items as quickly as possible, but remember that sending us a payment arbitrarily does not guarantee that we know who you are, what you are ordering or that we will be able to execute your order immediately. Receipt of a payment does not oblige us to comply with the order or request as we reserve the right to refund your payment if circumstances warrant.

Payment via Paypal.

Paypal is our preferred method of payment. Payments can be made after choosing products from our sites or by sending payment directly to us. You will need to send a separate email to the same address stating what the payment is for.

Payment by credit card.

We accept payments with the following credit/debit cards: Visa, Visa Electron, Mastercard, Maestro, Switch, American Express. We choose to do this through Paypal because they act as an intermediary and therefore we do not need to know your payment card details. Paypal terms and conditions can be found here.

Cash payments.

Cash payments can be received at our clinic in Palma de Mallorca during our opening hours.

Invoices and Receipts.

If we receive payment in cash, a receipt will be issued to you on the spot. Within 30 days of receiving your full and final payment, we will send you a hard copy of the invoice by regular mail. A PDF copy of your invoice can usually also be emailed to you within one or two days of your full and final payment if you request it or if we consider it appropriate.

Place Orders.

When you place an order online with Aureo Clinic, you must pay via Paypal, bank transfer or credit card. You will receive an email confirming your order and the delivery details of the items you have purchased. We reserve the right to withdraw products from sale at any time and to refund in full any payment made.

Delivery Policies.

Within 2 days after confirmation of your payment, your order will be sent by post. This service is included in the price you pay and there are no cash on delivery payments or import debts on your part. We cover shipping insurance, so your responsibility begins at the time you sign for receipt in the mail. For this reason we insist that you make an inspection of the package upon delivery, and refuse delivery if it has been damaged en route.

VAT and Prices.

Unless otherwise stated, the price you see is the price you pay. This includes VAT where applicable. If you are outside the European Union we can export the product for you to receive it. In this case, all import taxes in place along with all associated costs will be at your expense.

Privacy policy.

Aureo Clinic is committed to protecting your privacy. This privacy policy is intended to inform you about the online collection, use and disclosure of your personal information. The terms of this policy apply to all personal information collected by Aureo Clinic on the www.aureoclinic.com website, as well as on any of Aureo Clinic’s websites in other countries that are linked to www.aureoclinic.com. This website is administered by Aureo Clinic for the purposes of protecting personal information, Aureo Clinic is the party that controls and, unless otherwise specified, processes the data. The information collected may be kept for a reasonable period of time for the purposes for which it was collected. You can send your questions, comments or complaints about this privacy policy by e-mail to the following address; info@aureoclinic.com.

Consent to the collection of your personal data.

When you visit this site, certain information such as the web page on which you first came to us, your IP address, browser type and language, and access times may be automatically saved as part of the operation of the site. Browsing information may also be stored, including information about the pages you visit, the links you use and other actions related to the website. Demographic information (e.g. your occupation, hobbies, gender or interests) may also be collected and associated with your personal data. We only collect personal data after you have provided us with your consent to obtain certain information. By voluntarily providing us with this information, you consent to the collection and use of your personal data as set out in this privacy policy.

Personal information includes: data collected when you register, including your member number and password, name, email address, postal address and telephone number. information that is collected when you make a purchase, including your credit card number and billing address. You can always choose not to provide your personal data. However, in that case, you may not be able to access some products and services.

Use of your personal information.

Aureo Clinic collects and uses your personal information to: create and manage your member account; process your transactions; provide customer service; conduct research and analysis to improve our products, services and technologies; display content tailored to your interests and preferences; run competitions, select participants and choose winners; manage interactive areas; we may also send you surveys or marketing communications to inform you of new products or services, or to provide you with other information or offers that may be of interest to you. Such surveys or marketing communications originate from Aureo Clinic. If you do not wish to receive surveys or marketing communications, you can follow the unsubscribe instructions included in each email message. Remember, even if you choose not to receive marketing communications, you will still receive messages about transactions you make or your account (e.g., confirmation messages and statements with your account balance). Personal information collected by Aureo Clinic may be stored and processed in the Spain or any other country in which Aureo Clinic or its parent company, associated companies, subsidiaries or agents maintain facilities. By providing us with your personal data and using our websites or services, you agree to the transfer of your personal data outside your country. If you wish to exercise any of your personal data protection rights (including the right to have your personal information deleted), please contact us using the contact details described in this document.

Disclosure of your personal information.

Except as set out in this privacy policy, Aureo Clinic does not disclose or sell your personal data to third parties. If you have entered and/or won an Aureo Clinic competition we or the sponsor of the competition may publish your name and city of residence.

Access to your personal information.

If you wish to review or revise the information you have provided to us, you can access and modify your personal details in the ‘Account details’ section of the website or by sending an email to info@aureoclinic.com for assistance.

Personal information preferences.

Aureo Clinic respects your right to decide how we use and disclose your personal information. If at any time you decide that you do not wish to receive marketing communications from us, please notify us by sending an e-mail to info@aureoclinic.com. Please note that even if you choose not to receive marketing communications, you will still receive messages relating to transactions you make or your account (e.g. confirmation messages and statements showing your account balance).

Use of cookies and other technologies.

Aureo Clinic uses cookies to enable you to log in to our services and personalise your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal data, that a web server can later read in the domain to which you have assigned the cookie. This information includes the date and time of your visit, your registration details, your session ID number and your browsing history and preferences. Cookies offer many advantages. They allow us to identify registered users when they return to the site so that they can retrieve search results, access lightboxes and view their previous invoices. Cookies also save you time by preventing you from having to enter the same information multiple times. In some cases, our third-party service providers may use cookies on our sites. We have no access to these cookies and cannot control them. This privacy statement covers the use of cookies by Aureo Clinic only and does not cover the use of cookies by third parties. You have the ability to accept or decline cookies. Although most browsers automatically accept cookies, you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies, but you will be able to perform basic website navigation. In addition to cookies, we may use other technologies, including single-pixel GIFS (also known as web beacons) on our websites, as well as in promotional emails or newsletters. These tiny electronic images allow us to determine the number of users who have visited certain pages or opened messages or newsletters. We do not use these images to collect personal data.

Security of your personal information.

We care about the security of your personal information. We follow generally accepted industry standards to help protect your personal information, including: restricting access to your personal information to those of our employees who need it to provide a service to you; requiring employees to sign confidentiality agreements to protect customer and other confidential information; encrypting your credit card information on your order forms using secure socket layer technology (SSL); and storing your personal information on secure computer systems that protect it from unauthorised access or use. However, no method of transmitting information over the Internet or electronic storage is 100% secure. For this reason, while we strive to protect your personal information, we cannot guarantee its absolute security. If you use a password to protect your personal and account information, you are responsible for keeping it confidential.

Forums and other interactive services.

Our Web sites may include discussion forums or other interactive areas or services, including blogs, chat rooms, noticeboards, message boards, online hosting or storage services, or other areas or services in which you or third parties create, post or store content, messages, comments, materials or other items on the sites (‘Interactive Areas’). If you use an Interactive Area, you should be aware that these spaces are open to the public and any information you provide during registration may be viewed by others. We are not responsible for the personal information you submit in connection with the Interactive Areas or the use of this information by third parties, including the sending of unsolicited messages. Messages sent to Interactive Areas may be saved indefinitely. If at any time you wish to withdraw a message, please let us know by sending an email to info@aureoclinic.com. Please note that if you delete a message from an Interactive Area, it does not mean that it is deleted from our system.

References by e-mail.

If you choose to use our email referral services to inform a friend about our products or services (including images in your lightbox, promotional campaigns, new websites, job postings, etc.), we will ask you for your friend’s name and email address. We will use this information to send your friend a one-time email inviting him or her to visit the site and view the product or service you have selected. We may use a third party provider to administer this function, but that third party will only be able to use the information submitted to provide a single email.


We do not intend to solicit or collect information from anyone under the age of 18 without parental consent. If you are under the age of 18, you must not use or enter information on this site, including, but not limited to, the Interactive Areas of this site. Please contact info@aureoclinic.com to obtain the necessary parental consent forms.


We may link to websites, including those of our affiliated companies and third-party content providers, that have privacy policies and practices different from those disclosed in this document. We are not responsible for the policies and practices of such sites and advise you to familiarise yourself with them before using them.

Changes to this privacy policy.

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will check the date of the last update at the top of the privacy policy document. If there are any changes to this statement or to the way Aureo Clinic will use your personal information, we will notify you by prominently posting a notice in this document or on our home page, or by sending you an e-mail. We encourage you to review this privacy policy whenever you visit one of our websites.